Kim CHAN,REGISTERED OSTEOPATH

Frequently Asked Questions (FAQs)
Osteopathy Treatment

How Can We Help?

WHAT WILL MY FIRST SESSION ENTAIL?

We will discuss your full case history via video or telephone call 1-2 days prior to your appointment. This is importantly to reduce the amount of contact time and therefore risk of potential infection.  

The case history involves questions about your current complaint  and past health. 

Covid-19 screening questionnaires are no longer used, however if you feel unwell on the day please give me a call to discuss your appointment. Call me. 

On arrival, I will then carry out any necessary examinations before discussing your diagnosis with you. 

You may be asked to undress as appropriate – I advise wearing sports wear/loose clothing (vest/t-shirt and shorts) to your appointment. 

Treatment follows and is appropriate to your pain, a typical treatment would involve Functional Movement Reaction ™  techniques, massage, dry needling, and spinal manipulation.  

We will also discuss a treatment plan for you; advising exercises, stretches and even lifestyle changes (such as getting up from your desk more regularly or going for a walk). 

The number of treatments needed would also be discussed, allowing me to help you manage expectations and financial implications. 

WHAT WILL SUBSEQUENT APPOINTMENTS INVOLVE?

A Covid-19 questionnaire will be e-mailed to you 2 days before your appointment. Please ensure you fill this in as I cannot proceed until completed. 

We will then discuss your symptoms to gain a clear understanding of how things have improved and/or changed. 

Tests will be carried at the start of your session as a monitor of your progression. Sometimes you may not feel a great deal of improvement, but objective markers are helpful in recording your response to treatment. 

Treatment commences – again using a combination of Functional Movement Reaction ™, massage, dry needling and spinal manipulation. 

Finally, adjustments may be made to any previous advise given and number of treatments you might need. 

WHAT DOES AN OSTEOPATH TREAT?

An Osteopath can treat a whole scope of problems relating to any joint or muscle in the WHOLE body. Our profession does not restrict us to only backs and is a common misconception. 

Problems I am trained to treat include: 

• Arthritic pain (including osteoarthritic and rheumatic) 
• Cramp
• Fibromyalgia
• Frozen shoulder/ shoulder and elbow pain/ tennis elbow 
• Headache arising from the neck 
• Joint pains including hip and knee pain
• Back pain (general, acute & chronic)
• Generalised aches and pains
• Lumbago
• Migraine prevention
• Minor sports injuries
• Muscle spasms
• Neuralgia
• Tension and inability to relax
• Sciatica
• Neck pain

I have experience treating newborns, pregnant mothers and athletes. 

You may use your body differently, but in essence every body is the same. 

As a specialist in muscles and joints, I can treat your body safely and with confidence. 

If in doubt, please get in touch for a chat before booking in. 

WHAT AGE DO I TREAT?

I treat any age! My training has granted me access to newborns (including my own children) but also the privilege of treating my 98 year old grandpa. 

I am trained in Cranial Osteopathy which is a much more gentle approach to treatment and one that is favoured (although not exclusively limited) to treating newborns.

WHAT IS FUNCTIONAL MOVEMENT REACTION ™?

Functional Manual Reaction™ is the name that the Gray Institute uses to describe the application of hands to bone segments in order to facilitate an optimal sequence of motion during a functional movement and is complimentary to all aspects of movement analysis.

Is it a technique used during active movements to enhance the three clinical tasks of movement assessment, functional training and rehabilitation; using hands to facilitate an optimal sequence of motion during a functional movement.

FMR can be used in identifying movement restriction and thus be utilized to restore the proper sequencing of bone movements that is essential in effective and efficient task execution. FMR is also  frequently used to increase the load to a muscle during an eccentric contraction in order to enhance the muscle’s concentric power.

DO I NEED A GP REFERRAL?

You do not need a GP referral to see us.

However, it may be helpful for us to contact your GP if we have any queries regarding your health and treatment.  Osteopaths are healthcare professionals with medical training. 

Upon taking your case history, if osteopathic treatment is deemed unsuitable we will discuss your options; this may mean a referral back to your GP for blood tests or a direct referral for an MRI.

WHAT IS DRY NEEDLING AND DO I HAVE TO HAVE IT?

Dry needling is also known as Western or Medical Acupuncture; whereby traditional acupuncture has been adapted for the treatment of muscles, tendons and ligaments. 

You are not obliged to have them in your treatment, the choice is ultimately yours. 

However I do find the use of these needles alongside my other techniques aid in a quicker recovery for my patient. 

​I am not a Traditional Chinese Medicine Acupuncturist. 

WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?

Unfortunately I no longer invoice insurance companies. 

However, I am happy to provide you with a receipt for your treatment, which will be e-mailed to you. 

WHAT PAYMENTS DO I ACCEPT?

For all online bookings you will be required to pay at your time of booking. If you would prefer to pay via cash please get in touch.

​For all other bookings, payment is taken in person at the end of your treatment via cash, BACS transfer or card.  

WHAT IS YOUR CANCELLATION POLICY?

I ask patients to please respect the 24 hour cancellation/re-scheduling policy.

​Failure to do so incurs a full charge.

HOW AM I KEEPING YOU SAFE DURING THE PANDEMIC?

The treatment room window will remain open during your session to ensure air ventilation.

​An IIR mask and gloves will be worn during your treatment.

​Any surface that has had any contact (by either the Osteopath or patient or both) will be cleaned with an anti-bacterial and anti-Covid detergent. 

​The room will be aired for 10 minutes between patients.

The Osteopath will change into a fresh uniform for each patient.